Following are comments taken from actual patient surveys. Names have been omitted to maintain confidentiality.
"Nurse Kelly was extremely helpful and friendly. I was in for a breast biopsy and was very scared. Kelly was so nice, she helped me relax and calm down. She is very attentive and very skilled at her job."
"We would like to take this opportunity to complement you on your staff at The Surgical Center. Our 2-year-old son had his tonsils and adenoids removed. From our pre-op visit to the time he was discharged, the staff was absolutely amazing. At our pre-op visit, the entire procedure was explained in detail and we were given many ideas on how to explain these things to our son. This helped a great deal to prepare him for surgery and minimize his anxiety. On the day of surgery, not only did the staff care for our son but also showed great concern for us. Every time one of the nurses checked on him they lovingly stroked his head or arm or touched his leg, and they constantly reassured us that he was doing well. Our son had a rapid recovery and we cannot compliment this group of healthcare professionals enough. We are very grateful to have received such wonderful loving care. We feel very fortunate to have this level of healthcare in Mooresville."
"Kathy was extremely caring and compassionate. This is a woman who should be recognized for her great qualities and way with people. She was aware of my pain and always tended to my needs promptly. She called me the next day to see how I was feeling."
"The nurses were extremely helpful and attentive to my son. They are great assets to your hospital. My family and I are grateful for the care my son received."
"Thank you all for everything you did to make Kevin’s surgery such a positive experience. He was so at ease and that’s thanks to your wonderful care. Thanks again for turning what could have been a scary experience into a positive one."
"Robin, Rhonda, Kelly and Kathy are the perfect people to be with when surgery is a little frightening. They kept me informed on my husband’s progress, picked up lunch for me so I didn’t have to leave him, and explained everything about taking care of him. You are very fortunate to have this crew for employees."