Visitor Information

Parking

Free visitor parking is available in the main hospital parking lot located in front of the building. Handicapped parking is reserved at various locations, including in front of the building. If picking up a patient, pull through the covered entranceway at the front of the hospital.

Guest Meals

Guests may purchase meals from the Cafeteria.

Cafeteria Hours

Breakfast 6:30 am to 9:00 am (weekdays only)
Lunch 11:00 am to 1:30 pm (daily)
Dinner 5:00 pm to 6:30 pm (weekdays only)

Vending Machines

Vending machines are located in the Cafeteria and the ER waiting area.

Restrooms

Restrooms are located throughout the hospital. Visitor restrooms are located on the first floor between the lobby of the main Patient Entrance and the Visitor Entrance. Please do not use the facilities in a patient’s room.

Mobile Phones

Use of mobile phone photography within the hospital is strictly prohibited. Due to patients' privacy the use of a cellular telephone is restricted in certain areas of the hospital and should be completely turned off (not in the standby position). The radio frequency signals used in this technology can interfere with the operation of medical equipment. Please watch for signs restricting use.

Security

All of our Associates, volunteers, and physicians are required to wear identification badges. Please call the nurse's station if someone you do not know enters your room and cannot show you identification.

If you, your family members, or visitors leave the hospital after dark, you may call the Switchboard Operator and request a security officer for assistance.

Tobacco-Free Policy

The Lake Norman Regional Medical Center campus is tobacco-free. To provide a healthy environment for all patients, visitors, and Associates, the use of tobacco products is prohibited on all hospital property, including The Medical Pavilion and Medical & Professional Plaza. Thank you for your cooperation.

Patient Representative

A patient accounts representative is available and ready to help you and your family with financial requests or concerns. A guest relations representative is also available to assist you with your questions or concerns and help you get prompt answers and solutions. Please notify your nurse or call the Switchboard Operator by dialing "0" and ask for a patient representative.

Report Safety or Quality Concerns

Lake Norman Regional Medical Center offers patients and visitors an opportunity to share safety or quality of care concerns by calling the hospital's Here to Help Line at 704.660.4090.

Lake Norman Regional Medical Center is proud to be certified by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). For more information on how to submit a comment or concern about safety or quality of care at a Joint Commission-accredited hospital, you may contact JCAHO 8:30 a.m. to 5 p.m. Central Time, Weekdays at 800.894.6610 or visit www.jointcommission.org.